Cart
0
You may also like
Find answers to common questions about Dr. Carrasco's natural remedies. Learn more about our products, ingredients, usage, and more to make informed decisions for your health.
ORDERS
Below are some of are common questions about orders
Can I cancel or modify my order after it has been placed?
Orders cannot be cancelled or modified once they have been placed. Please double-check your order before completing the purchase.
How can I check the status of my order?
You can check the status of your order by our page "order status" on our website or by contacting our customer service team.
What should I do if I receive the wrong item or a damaged item?
If you receive the wrong item or a damaged item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund.
Can I change my shipping address after my order is placed?
Unfortunately, we are unable to change the shipping address once an order has been placed. Please ensure that all information is correct before completing your purchase.
SHIPPING AND RETURNS
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we do ship internationally to certain countries. Please check our shipping policy or contact our customer service team for a list of countries we currently ship to.
When will my order be shipped?
Your order will typically be processed and shipped within 1-2 business days after it is placed. You will receive a confirmation email with tracking information once your order has been shipped. Please note that processing times may vary during peak seasons or holidays. If you have any questions about your order status, please contact our customer service team.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Please contact our customer service team to initiate a return and receive detailed instructions.
How long will it take until I receive my order?
Delivery times vary based on your location and the shipping method chosen at checkout. Generally, orders within the country are delivered within 3-7 business days.
PRODUCT
Are your products safe to use?
Yes, our products are safe to use when used as directed. If you have any specific health concerns, please consult with a healthcare professional before using our products.
What are the ingredients in your products?
The ingredients in each of our products are listed on the product packaging and on our website. If you have any specific questions about ingredients, please contact our customer service team.
Do your products contain any allergens?
Some of our products may contain allergens. Please refer to the product packaging or our website for a list of ingredients and allergens.
Are your products tested on animals?
No, we do not test our products on animals. We are committed to cruelty-free practices.
Do your products contain THC?
No, our products do not contain THC. They are made with CBD and CBG, which are non-psychoactive compounds found in the cannabis plant.
How can I be sure that your products are THC-free?
We use third-party lab testing to ensure that our products are free of THC. Certificates of Analysis (COAs) are available for each batch of products, which you can view on our website.
Can I use your products if I am pregnant or nursing?
If you are pregnant or nursing, we recommend consulting with a healthcare professional before using our products.
Is there a risk of testing positive on a drug test when using your products?
Our products contain non-detectable levels of THC, which means they should not cause a positive result on a drug test. However, we recommend consulting with your employer or healthcare provider if you have any concerns.
Are there any contraindications for using your products?
While our products are generally safe for most individuals, we recommend consulting with a healthcare professional before using our products if you have any underlying health conditions or are taking medications that may interact with the ingredients in our products.
What is the minimum age to buy or use your products?
The minimum age to purchase and use our products is 18. We do not sell our products to individuals under the age of 18.
Do I need to provide proof of age when purchasing your products?
Yes, we require proof of age (18 or older) when purchasing our products. This helps us ensure that our products are used responsibly and legally.
Can I buy your products for someone under the age of 18?
- No, our products are intended for use by individuals 18 and older. It is illegal to purchase our products for someone under the age of 18.